Store Policy

Store Policy

1. Programs Account Support Advisors

If you have any questions concerning your order, please contact Programs Account Support Advisors at (866) 758-5767 or via email at To expedite service, please have your sales order number ready.

2. Franchisee/Operator login questions

If you are having trouble logging in by single sign on, please create a ticket through Mel’s Help Desk here:

3. How your order is received

When you submit an order, it is transmitted securely to our office in an encrypted format.

4. Acknowledgement

When we receive your order, we will email you an order confirmation within 24 hours.

5. Changing or canceling your order

To change or cancel an order, please contact Programs Account Support Advisors immediately as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request.

6. Payment

Orders can be placed by using one of the following credit cards: VISA, MasterCard, American Express or DISCOVER. If purchasing via PO, an invoice will be emailed.

7. Returns

Please contact our Programs Account Support Advisors at (866) 758-5767 to advise them of your return request. A Programs Account Support Advisor will review return options with you. All claims must be made within thirty days of receipt of goods and must include a copy of the original invoice or packing slip.

Items that are not held in inventory and are made-to-order cannot be returned unless defective. If you are not satisfied due to poor quality, please contact our Programs Account Support Advisors.